Tag: rage

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******Disclaimer – this didn’t happen today.  I wrote this a few days back… Just wasn’t sure if I wanted to publish it or not – because it makes me look quite damaged.  LOL!******

So, today – I have experienced rage to the Nth degree.  And, as I drove home – with my temper flaming, I realized something…. So here we go.

Picture it.  Meeting a few people for the first time.  A friends of one of my best friends.  I’m kinda nervous.  I am going into a place where I know very few people.  But – I’m friendly, right?  OF COURSE!  That’s my thing.  My mom says, me and my dad have never met a stranger.   And that’s true.  I get there, and everything was great!  I met everyone, thought everyone was so nice, so friendly.  Everyone was easy to talk to.  I left with a smile on my face, thinking it was a good time.

And then, BOOM!  One of the people there, a female, said she got a “bad vibe” from me.  WHAT!?  I mean…… WHAT!?  We talked.  We laughed.  We ate.  I helped her carry her packages.  She told me about her trip and hometown.  I mean, the chances of me seeing this person again – Is close to zero.

But when I heard this – it wrecked me.  And I use the term wrecked – because that’s the best way I can describe it.   I felt myself bow up.  I felt the wind leave my lungs.  I was ready to fight.  I have not felt that way in years.  Let me rephrase that, decades.  And there it was.  Fighting, blind rage.  I felt like I could punch my fist through a wall.  And to be honest – my heart rate is still a little high.

So, I am driving home from work, listening to Pink(Because that’s my ‘go to’ rage music), an trying to figure out what kind of ‘vibe’ – I could have possibly been giving.  And then it hit me, right around track 7, that it’s not me – it’s her.  I was fine, happy, and myself.  And if she doesn’t like that – that’s cool.  I began to feel myself calm somewhat.  I’m not gonna lie – not a lot – but somewhat.

Which then led me to think about, why did I react the way I did?  How did the girl with bad self-esteem, anger issues, and insecurity resurrect herself by one phrase.  I mean, I thought that hot mess was long gone.  And by a person that I met for 2 hours – and will probably never see again?  Crazy, right?  I know.  Add that to my list of things I need to work on.

But here is the difference between 10 years ago and now.  Within one hour, I recognized it’s not worth  my emotion.  Any of it.  That being said, it still hurt me.  It’s stupid, I know.  But I am just being honest.   I truly believe that energy is completely contagious.  You are gonna catch what’s around you – positive and negative.  So watch what you put out there.  It just might really hurt someone more than you know.

And I hope, one day, this lady stumbles across the blog.  And maybe she will know it was her – maybe not.  But consider the things you say – and if it isn’t positive or constructive – think before you speak.  Until that day… Thanks for giving me an awesome blogpost and giving me some awesome creativity fuel.  I recognize I am still a work in progress.  But I like myself.  Each day – I wake up and look in the mirror, and I smile back at myself.

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First, if you read this – please share it – post it… get it at there.  I want to see what it takes to get AT&T to stand up and do the right thing.  Because so far they haven’t.  Here’s the story…..

A week and half ago, I ordered two phones online.  A completely efficient, smooth, and frankly easy process.  At least, that is what I thought.  Two days later, I receive an email telling me the phones had shipped.  I was stoked!!!!  So much faster than I what I had anticipated.  Now let me backtrack a little bit.

When I checked out – AT&T informed me that there would be a signature required for the phones.  So it gave me an option to have a different shipping address.  Being a working mom, and appreciating the information- I chose to have the phones delivered to my place of employment.    Smart, right?  I thought so, too!  I mean, there is always a receptionist at the front – and this place is constantly full of people.  No way, no how, these packages could not be signed for – and… we know our FedEx guy – see him all the time, and he is mad cool.

On Monday, I check to see if it’s gonna be here so I can alert everyone that if they get the phones – put them in my office.  And what do I see?  Delivery exception – returned to sender.  What!?  Why?  I was confused.  No email from AT&T with a problem, so I call FedEx.  They tell me, AT&T requested the order to be returned.

So, I call AT&T.  And the nightmare begins.  Day one – total time on phone?  Over 4 hours.  95% of that time – being on hold.  And no one knew why they were returned.  So, they would tell me that they were gonna figure it out – asked me if I would mind to hold – I agree… and 2 minutes later – a cold transfer.  I was dumped back into the phone que.  Now, I will say, every single person I spoke to, was kind.  Just had no follow through.  I end up at a call center, where it was scripted.  I understand that the guy on the other end, doesn’t get a lot of what I am saying – so I just answer his questions, he gives me an escalation #, and states that someone will contact me within 48 hours.

I facebook AT&T.  I tweet them.  And to my surprise – I get a response!  Ask me to email information to them – and I did it right then.  They tell me that they will contact me asap.  FYI – STILL NOTHING FROM SOCIAL MEDIA GUY.

48 hours later….

Nothing.  So I call again.  I am apologized to, and assured I won’t be dumped into a phone que.  What happens?  Dumped.  Each department thoroughly explains how I shouldn’t have been transferred to them – and promises to warm transfer me to the right place.  Doesn’t happen.  Nothing.  Finally, I get a supervisor – after persistence.  She does what she can. Then I am once again transferred to sales to resubmit the order.  It must go to my home address, but whatever – It’s for a birthday present – and I will stop the delivery to pick it up at the FedEx place across the street from my job.

But here is what gets me.  It took hours of my time – to correct a mistake.  I spend way too much money on cell phones – but I have teenager and a tween, and myself – so, it’s steep.  I pay my bill each month.  I just want what I asked for.  And I want them to do what they say that they will do.  A survey company called me, and refunded my bill 80 dollars.  A survey.  Not anyone from management.  And the girl on the survey end, was mortified, and stated “More should happen, but this is all I am allowed to do.”  And I appreciate it – But I think they need to step up.  Answer for it.  My kid wanted an iPhone for her birthday.  I wanted to surprise her with it. Now I can surprise her with a pic and say… “It’s coming.”  And it isn’t about the thing.  It’s about doing what you say you will do.

If you say you will call – do it.  So AT&T – Man up.  I am including just some frustrated screen shots below… Just so you know I am not crazy. (*I never raised my voice to one person, Pull your phone logs AT&T… I apologized to the rep b/c it was mess.)